🛟 Support
Three ways to reach us – e-mail, chat or ticket – and what you can check beforehand.
What it does for you
- Quickly reach a person who knows their stuff when there are problems.
- The important technical details are sent along automatically – you don't have to look anything up.
- You see the history of your request.
Who it is for: Everyone for whom something doesn't work or is unclear.
Something doesn't work, a message is incomprehensible, or you simply don't know what to do next? That's what we are here for. “Silly questions” are explicitly welcome too – they turn into better guides.
Three ways to reach us
Tab 🛟 Support:
- ✉ E-mail to support@your-pass.org – “Write e-mail” opens your e-mail program with a prepared message. User name, program version and system are added automatically.
- 💬 Chat directly with support in the DasDing chat – fastest for short questions.
- 🎫 Ticket in the P.A.S.S. customer portal – with history, good for longer requests.
Under “This information helps us help you” you copy the most important technical details with one click.
Safe
support never asks for your password, your master password or a two-factor code. Anyone who does is not support.
Before you write
- Is DasDing up to date? ⚙ Settings → “Check for updates”.
- Does restarting the program help?
- Does the internet work otherwise?
- Copy the message exactly or take a screenshot (Windows: Windows key + Shift + S).
Who answers?
The people behind DasDing at P.A.S.S. in Solothurn – more under Who is behind DasDing?. The terms and conditions and the privacy policy on dasding.tech apply.
This guide is also available in the program under 📖 Guides – with jump links to the other guides.