Frequently asked questions
Does it cost anything?
You only pay for your personal storage. All program features – sync, drive, cloud connections, sharing files by link, media player, password vault, encrypted containers, installing software safely, chat, remote help with Quick Support, SSH console, AI assistant Maya, ISO downloader and USB boot stick – are included in every plan. A private media library of your own for your own videos, music and audiobooks is only available to premium customers with VIP access. Plans: 500 GB for 9 CHF, 1 TB for 15 CHF, 2 TB for 25 CHF or 5 TB for 50 CHF a month – see One plan – everything in it.
What is the “Refer a friend” campaign?
From 6 October 2026 to 1 January 2027: in the program under 🎁 Refer a friend you find your code. If a friend books a plan with it, both of you get 50 GB extra for as long as their plan runs. Details: campaign terms.
How do I get an account?
Your DasDing account is created automatically when you buy a plan – see One plan – everything in it. With these credentials you sign in to the DasDing program. Premium customers with VIP access use the same credentials for their private media library and set up access to their private audiobooks.
Do you offer movies, series or audiobooks?
No. DasDing provides no content and does not sell, lend or distribute movies, series, music or audiobooks. Every premium customer with VIP access gets their own empty library just for themselves and uploads their own content there – only they see it, there is no shared collection. Whoever uploads something is responsible for holding the rights to it.
Which password applies where?
| Service | Password |
|---|---|
| DasDing | your password from buying the plan (or from the administrator) |
| Private media library (VIP) | the same as DasDing |
| Private audiobooks (VIP) | a separate password – can be switched to the DasDing password with a checkbox in the program |
I forgot my password.
In the DasDing program, click Forgot password? in the sign-in window: with a stored e-mail address you get a link (valid for 30 minutes) and set a new password yourself; otherwise send a request – an admin resets it. If you still know your password, change it for all services at once under 🔑 → Change password. More: Forgot password
Can I share my account with others?
No. Every account is personal. Anyone who wants to join asks the administrator for an account of their own.
Can someone without DasDing download a file from me?
Yes. In the personal area, click a file, choose 🔗 Shared, set a password and pass on the link. The person opens the link in the browser, enters the password and downloads the file – without an account and without the program. The link is valid for 1 to 30 days (your choice); the file stays with you. You may only share your own files that you hold the rights to.
Where do the programs in the software area come from?
Every program is downloaded directly from the vendor's official source – we don't mirror anything. The list of around 300 free programs is refreshed daily from the public winget directory and contains the vendor's checksum; DasDing checks every file against it before installation. The programs belong to their vendors, DasDing only helps with downloading. Some are freeware with their own vendor license – this is shown on the card.
Does DasDing see my mail or my web services?
No. Mail and integrations talk directly to your provider – GMX, Microsoft, your Nextcloud. None of it goes through our server. Credentials, tokens and sessions live only in your password vault on your device. Office documents, too, are opened and edited only on your device.
Which AI model does Maya run on?
Maya is DasDing's assistant – not one particular model. We choose the AI models working in the background and change them from time to time, depending on what currently works best, fastest and most reliably for your questions. That's why Maya doesn't name a model or provider herself. For you, nothing changes: same name, same memory, same rules – Maya never runs anything herself, never asks for passwords, and what you tell her stays private to you. Your requests go through our server; access to the model stays with us.
Which languages does DasDing support?
German and English. Choose the language in the program's sign-in window or later under ⚙ Settings → Language; it applies to your account on all devices.
Who can I ask?
Support: support@your-pass.org