🔑 Signing in & password
Signing in, staying signed in, changing your password, storing your e-mail and what to do if the password is gone.
What it does for you
- You get into the program quickly without typing everything every time.
- You can reset a forgotten password yourself by e-mail.
- You know how to sign out safely on other people's devices.
Who it is for: Everyone.
What you need: The user name and password you received from us or chose yourself.
Monday morning, the coffee isn't ready yet, and the password just won't work. So that this doesn't happen to you – or is solved quickly – here is everything about signing in.
Signing in
- Enter your user and password.
- Tick “Stay signed in”: the program remembers the sign-in on this computer, so you don't have to enter it every time. Only tick it on your own devices. Automatic folder backup needs this tick so it can run in the background.
- Sign in. If you have turned on two-factor sign-in, DasDing then asks for the 6-digit code from your phone (on every new device, and on known devices every 7 days).
Store your e-mail address – right now
Top right 🔑 → ✉ E-mail address. It takes a minute and saves you a lot of trouble later: only with a stored address can you reset a forgotten password yourself. We don't use the address for anything else – no advertising, no newsletters.
Change password
- Top right 🔑 → “🔑 Change password”.
- Current password, new password, repeat.
- Change. If you use “Stay signed in”, sign out and in again once.
The rules: at least 10 and at most 128 characters, your user name must not appear in it, and it must not be too simple (for example not just one repeated character).
Tip
a sentence makes an excellent password: “In summer 2024 I went to the sea twice”. Long, easy to remember, hard to guess.
Forgot password
On the sign-in page click “Forgot password?”. Two ways:
- ✉ Link by e-mail (fastest): enter your user name or e-mail address → Send link. You get an e-mail with a link. It is valid for 30 minutes and only once. With it you choose a new password in the browser. Only works if an e-mail address is stored.
- 🤝 Request to the admins: enter your user name and a way to contact you (phone, messenger) → Send request. A person gets in touch and helps you personally. This takes a little longer.
Signing out
⏻ top right. Running transfers are paused and resumed after the next sign-in. On other people's computers also tick “Delete saved sign-in data” – then nothing of yours stays behind there.
The e-mail with the link doesn't arrive.
Look in your spam folder. If nothing arrives after 10 minutes, probably no address or a different one is stored – then use the second way (request to the admins).
I keep being asked for the two-factor code.
Normal is: immediately on a new device, every 7 days on a known device. More often? Then please contact Support.
This guide is also available in the program under 📖 Guides – with jump links to the other guides.