🤝 Remote help
Show someone your screen and get help – or help others yourself, even people without DasDing.
What it does for you
- Instead of guessing “Where should I click?” on the phone, the helper sees your screen.
- You can help parents, friends or customers, even if they don't have DasDing (Quick Support).
- You stay in control: nothing is shared without your consent, and you can stop at any time.
Who it is for: Everyone who needs help with the computer or helps others.
What you need: Two-factor sign-in. The tab is being enabled step by step. Included in your account.
“Click up there on the left … no, the other up there on the left.” Anyone who has ever explained the computer to their parents over the phone knows this. With remote help, the helper simply sees your screen.
How it works
One person shares their screen – the other sees it live in a window and can explain where to click. If you wish, the helper may also move the mouse themselves (remote control), but only if you explicitly allow it. The transmission is encrypted and only runs as long as both want it.
On Linux the help opens in the browser, because screen sharing works more reliably there.
Becoming a helper
Card “🤝 Help – users helping users”: write a short note (“I know Windows well”), choose a duration, “I'm available”. Others can then send you a request – nothing is shared until you confirm.
Getting help
- In “Available now” choose a person → Request ….
- Choose “I want to show you my screen (I need help)”, describe it briefly → Send request.
- If the person accepts, you choose which screen or window to share. A red window “🔴 Your screen is being shared” stays visible the whole time.
Safe
close private windows beforehand – above all the password vault. You have to allow remote control separately and can take it away immediately with “Revoke control”. You can stop at any time, also with Ctrl+Shift+F12. If someone misbehaves: “Report” and “Block”. Only share your screen with people you know.
⚡ Quick Support: helping someone without DasDing
If enabled for you (requires two-factor sign-in), there is the card “⚡ Quick Support”. With it you help people who don't have DasDing – for example your parents:
- Create link. It is valid for 1 hour and exactly once.
- Send the link (or read out the code). The person opens it and downloads a small program that runs without installation.
- In the program they see your DasDing name and click “Share screen”. The request appears on your side.
- Accept – the person chooses what to show. Everything else as above.
Safe
the guest can do only one thing: show you their screen. They see nothing of yours, get no account, and the program leaves nothing behind on their computer. You may only take control if they explicitly allow it.
Testing the connection
Under “🔧 Connection test” you check beforehand whether your device can share its screen and reach our server.
A stranger calls and wants to “fix my problem” via remote maintenance.
Hang up. This is a well-known scam. Neither we nor Microsoft nor your bank call unsolicited and want access to your screen.
This guide is also available in the program under 📖 Guides – with jump links to the other guides.